FAQs & Policies

Guaranteed Check-in is at 4:00 pm, and check-out is at 12:00 pm (noon).

If you would like a later departure time, please contact Guest Services by dialing 425.284.5800 (ext.0) on the morning of your departure date. We will do our best to accommodate you. Additional charges may apply.

If you would like an early arrival, please contact Guest Services by dialing 425.284.5800 (ext.0) on your arrival date to have your room prioritized. All rooms available before 12 pm will incur a $50 Early Check-in Fee.

Early check-in and late check-out are based on availability. Please make arrangements for early arrival or late check-out in advance. If we cannot accommodate your request, your luggage can be stored for you.

Wi-Fi access is complimentary. However, it is a public network.

We offer valet parking at $25 per night with in-and-out privileges. Please drive your car up to our valet zone at our hotel entrance, where our guest services team can assist you. If you prefer self-parking, here are options in the local area.

Yes, the front desk will hold them for you until you’re ready.

Rollaway beds, cribs, and pack-and-plays are available for certain room types with advanced notice at no additional fee.

The Heathman Hotel Kirkland is a partner of Stash Hotel Rewards, the independent traveler’s rewards program, where you can earn and redeem points for free stays at one-of-a-kind, top-rated independent hotels in the U.S., Mexico, and the Caribbean. Membership is easy, flexible, and (best of all) free. Join Stash Hotel Rewards here.

Reservations must be cancelled by 4:00 pm 24 hours prior to arrival without penalty. Cancellations less than 24 hours will be charged for a one-night stay plus tax. If the reservation was prepaid, the reservation is non-refundable. Please call our reservations team at 425.284.5800 to make changes or cancellations.

Dogs are welcome at The Heathman Hotel Kirkland for a non-refundable fee of $30 per stay. Dog-friendly rooms will be located on our lower floors, but they are limited and subject to availability. Advance reservations are required, and all stays, including a canine, must adhere to our dog guidelines.

Dog Guidelines

• Dogs must be on a leash at all times.
• Maximum of two dogs allowed per guestroom.
• Guests traveling with a dog are responsible for any damage incurred in the room or on the property.
• Guest must notify the front desk and leave contact information if the dog is left unattended in the room.
• Heathman Hotel Kirkland is authorized to remove the dog from the room if causing a disturbance to other hotel guests.
• Guest is responsible for picking up after their dog.
• The dog owner is responsible for any compensation given to other hotel guests due to noise complaints resulting from unattended or barking dogs.
• Advance reservations and a signed waiver are required for all stays, including a dog.

Additionally, The Heathman does offer dog-free rooms for our guests with allergy concerns.

The Heathman Hotel Kirkland is a non-smoking facility. A non-negotiable smoking fee of $250+ will be charged to your room should any evidence of smoking be found in your room. Any smoking visitors will be asked to be at least 25 feet from our hotel entrance.

They are 10.1% sales tax and 2.3% lodging tax.

Yes, guests must be 21 years of age or older to check in.

At check-in, an authorization will be placed on your credit card for the total amount of your reservation rate plus tax and an additional $100 USD per night in anticipated incidental charges. Upon check-in, a valid credit card authorized to cover room and tax, plus $100 USD per night for incidentals, must be presented. Upon departure, you may pay your final amount owed via credit card or cash. If you will not be checking in but would like to pay for a guest’s stay, please contact the front desk at 425.284.5800 ext. 0 to be sent an online payment link for credit authorization forms. Guests are not required to settle their account with the credit card used at the time of check-in.

If a guest chooses to use a debit card as their card on file, please note that a full deposit will be taken, and after departure, a refund will be processed for any unused incidentals in 7-10 business days.

The guestrooms and suites below allow the following number of guests

• Classic King – sleeps 2
• Classic King ADA – sleeps 2
• Balcony King – sleeps 2
• Balcony Two Queens – sleeps 4
• Prelude King – sleeps 4
• Symphony Suite – sleeps 4
• Renaissance Suite – sleeps 4
• Gallery Suite – sleeps 4
• Terrace Suite – sleeps 4
• Heathman Suite – sleeps 5

All suites include a King-sized bed and sofa bed option.

Yes, we have several room types available. Learn more about our accessible room features.

Please contact our front office team at guestservices@heathmankirkland.com or Guest Services at 425.284.5800 (ext.0).

Please contact the website where your original reservation was created to make changes to your stay. These changes will then be reflected in our system.

Yes, our fitness center is open 24/7, located in the lower lobby, and offers a variety of exercise equipment, including a Peloton, free weights, treadmills, and more. You may access the fitness center with your room key.

We do not have a business center. 

Our guest services team is happy to assist with these requests at 425.284.5800 (ext.0). They will be able to discuss available options & pricing.

Yes, for more information, please visit our Accessibility page.

All personal accounts are payable at or before checkout time. We gladly accept VISA, MasterCard, American Express, and Discover Cards. And of course, we will accept cash. Please stop by the front desk on your way out for a copy of your final bill.

Service is available daily from 8:00 AM to 4:00 PM upon request. Notify the Front Desk when you would like service before 12:00 pm or if you prefer daily service. All guests must be vacated for our housekeeping team to perform the service. To decline the service, touch the electronic “Do Not Disturb” button next to your door.

For any special requests, please contact Guest Services by dialing 425.284.5800 (ext.0).

We currently do not offer dry cleaning and laundry services. We apologize for the inconvenience.

For any recommendations, please contact Guest Services by dialing 425.284.5800 (ext.0).

Dial 7 + room number for calls to guest rooms. For external calls, dial 8 +, then the number (including area code) for an outside line

Please note that your room number is not imprinted on your key card for your safety, security, and privacy.

Place your object(s) in the safe and close the door. Enter a four-digit code of your choice, then press (*) to lock. Numbers will appear as you enter them, and the code will be displayed again, in full, for two seconds after you press (*) and the safe is locked. Please contact Guest Services by dialing 425.284.5800 (ext.0).

If you lose or find an item, please immediately contact Guest Services for assistance by dialing 425.284.5800 (ext.0).

Yes, we would be delighted to assist you. Please contact Guest Services by dialing 425.284.5800 (ext.0) and one of our team members will assist you.

Outbound mail may be left at the Front Desk for pick up. You may purchase postage stamps as well. If you require UPS, FedEx, or International shipping, please contact Guest Services by dialing 425.284.5800 (ext.0).

Our intelligent environmental control thermostats conserve energy while allowing you to set the temperature at your personal preference. Use the small button on the left side to select Fahrenheit or Celsius. Move the temperature setting up or down with the arrows. Please note: opening the doors will turn off the heat and air conditioning. The temperature displayed on the thermostat screen may vary between two degrees over and three under your setting.

Our tilt-and-turn patio doors allow guests to enjoy a light breeze or full access to the balcony. The door can be tilted inwards with one turn of the handle, allowing light airflow. With the second turn, open fully inwards for maximum fresh air.

• Turn the handle to the horizontal position to operate the door, as you would normally do, for entry and exit.
• Turn the handle upwards, and the upper part of the door tilts slightly inward to allow safe and easy ventilation.
• Turn the handle down to close and lock the door.

Please note the air conditioning or heater will not work if the patio door is open.

We have several emergency procedures ready for guests.

Unfortunately, we do not have newspapers available at The Heathman. However, they are available at many local markets.

Please contact our Guest Services team at 425.284.5800 (ext.0), and they will be happy to assist with these requests. We will gladly direct you to a local market if we do not have an item at The Heathman.

There are numerous iconic attractions near The Heathman Hotel. All about 20 minutes away from the hotel. Find out more by visiting our In the Area guide.

There is an abundance of shopping in Downtown Kirkland, Bellevue, and Seattle. To find out more information check out our In the Area guide.

Hearth hours can be found here. Our in-room dining hours will match Hearth.

Absolutely! You do not have to be a guest to dine at our restaurants.

Updated menus can be seen on our Hearth webpage here. Reservations are highly recommended for dine-in service. Call Hearth on your in-room phone for any questions!

Reservations for all meal periods at Hearth are always welcomed, especially during the busy summer months. Make a reservation on OpenTable.

Yes, we offer takeout from Hearth. Please call us at 425.284.5900 to inquire about available items from the current menus.

The Heathman has over 4,500 square feet of modern conference rooms with state-of-the-art technology, including state-of-the-art technology and complimentary Wi-Fi. It is the perfect choice for business meetings, conferences, receptions, banquets, and social gatherings for up to 125 guests. For more information or to book your event, please reach out to sales@heathmankirkland.com, or request a proposal online.

Please reach out to one of our sales team members to discuss group rates and availability at sales@heathmankirkland.com.